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I just checked, and it behaves well here. So I'm afraid that we need some more information from you. Is your assistant using the same computer as you? Is she logged in using the same account (login, passord, priviliges)? Does the issue come to your assistant only, have you tried doing the same operation yourself? Are the files CR2, JPEGs, or a mix? Please use our support e-mail, support@fastrawviewer.com